Return & Exchange Policy
Our goal is for you to have the best possible experience shopping with us. If you're not fully satisfied with your purchase, don't worry — we're here to help.
Return & Exchange Window
- You can return or exchange your item within 7 days of the delivery date.
- To be eligible for a return, the item must be unused, unworn, and in its original condition — with original packaging, box, and tags intact.
- Proof of purchase (order number or invoice) is required.
Eligible Items for Return/Exchange
- Glasses (Eyeglasses & Sunglasses): Manufacturing defects, frame/lens damage, or if the wrong item was delivered.
- Bags: Faulty or damaged items, or if the order doesn't match what you ordered (wrong design/color/size).
- Sale/clearance items may follow a different policy — please confirm before ordering.
Return/Exchange Not Eligible If:
- The product has been used or damaged by you.
- Original packaging, tags, or accessories are missing.
- The 7-day window has passed.
How to Return
- Contact us at ainfonline@gmail.com, with your order number and reason for return.
- Our team will review your request within 24–48 hours and send you return/exchange instructions.
- Send the item back to us (or, where applicable, a pickup will be arranged).
- Once inspected and approved, we'll process your exchange or refund.
Damaged or Wrong Item
Please inspect your order as soon as it arrives. If the item is defective, damaged, or you received the wrong item, contact us immediately at ainfonline@gmail.com so we can resolve the issue quickly.
Refunds
Once your return is approved, the refund will be processed to your original payment method (or via bank transfer for COD orders). Refunds may take a few business days to process.
Exchanges
We offer exchanges for size, color, or design (subject to stock availability). Any price difference during an exchange will be adjusted accordingly.
Contact Us
For any questions or assistance, reach out to us:
📧 ainfonline@gmail.com