FAQs

Frequently Asked Questions (FAQs)

1. What products do you sell?
We offer a wide range of eyeglasses, sunglasses, and bags for men and women, combining quality materials with affordable pricing.

2. Do you deliver all over Pakistan?
Yes, we deliver nationwide, including Lahore, Karachi, Islamabad, and other major cities.

3. How long does delivery take?
Orders are typically processed within 1–2 business days and delivered within 3–7 working days, depending on your location.

4. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available across Pakistan for your convenience and peace of mind.

5. How can I track my order?
Once your order is shipped, you'll receive tracking details via email or WhatsApp so you can follow your delivery status.

6. What is your return/exchange policy?
We offer a 7-day return/exchange policy from the date of delivery. Items must be unused, in original condition, with tags and packaging intact. Please see our full Return & Exchange Policy for details.

7. What if I receive a damaged or wrong item?
Please inspect your order upon delivery and contact us immediately at ainfonline@gmail.com if there's any issue — we'll resolve it quickly.

8. Can I buy glasses without a prescription?
Yes, you can order fashion/non-prescription frames and sunglasses without a prescription. For prescription glasses, please share your prescription details when ordering.

9. Are your bags made from genuine leather?
Our bags are crafted from high-quality PU leather/rexine and durable imported materials, designed for everyday durability and style.

10. How do I know which frame size or bag size will suit me?
Product pages include detailed dimensions to help you choose the right fit. If you need further guidance, feel free to reach out to us before ordering.

11. What payment methods do you accept?
We accept Cash on Delivery (COD) and [online payment options, if applicable].

12. How can I contact customer support?
You can reach us anytime at:
📧 ainfonline@gmail.com